FAQs

1. What is the fulfillment time for orders?

Customers can expect a fulfillment time of 1-3 days from the date of placing their order. We strive to process and dispatch orders promptly to ensure you receive your candles in a timely manner. In the case where candles need to be made, please add an addition 1-2 days for manufacturing.

 

2. Can I place an order for both shipping and pickup?

Absolutely! During the checkout process, you have the option to select either shipping or pickup. Please indicate your preference to tailor the order to your convenience.

 

3. What if I encounter any issues with my candles?

In the rare event that you experience any issues with your candles, we encourage you to reach out to us. We are committed to providing excellent customer service and will work with you to troubleshoot the problem. If necessary, we'll provide a replacement or refund according to our return policy.

 

4. Are your candles safe to use?

Yes, our candles are crafted with the utmost care and adhere to stringent safety standards. We use high-quality materials to ensure a clean and safe burning experience. Each candle is thoughtfully designed to bring joy without compromising safety.

 

5. Can I customize my candle order?

Currently, we offer a selection of pre-designed candles. However, we are exploring customization options for the future. Stay tuned for updates on personalized candle offerings.

 

6. Are your candles eco-friendly?

We are committed to sustainability. Our candles are crafted with environmentally conscious practices, using eco-friendly materials and packaging whenever possible.

 

7. Do you have a loyalty program or discounts for regular customers? 

Yes, we value our loyal customers. Keep an eye out for exclusive promotions, discounts, and our loyalty program, designed to express our gratitude for your continued support.